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Services Portfolio
Billing Services
In creating and sustaining partnerships with our customers, we work hard at the extras, providing exactly what is required. Customised billing formats meeting customers’ specific needs and product facilitators to advise and consult individual on each and every product are routine. Depending on the specific information requirements of our customer we can ready comprehensive wholesale or retail billing, invoice summaries, call detail reporting, traffic statistics, single point billing, single point ordering and a wide selection of other formats.
Product facilitators
Easy access to information and personal customer service are our hallmarks. Our customers can turn for support to an experienced manager for each and every product that interests them. Offering one-to-one consultation, expert advice and individual attention is the routine we do business.
Network Operations Center
Our own state-of-the art Network Management Centre operates on a 24-hour basis to ensure continuous monitoring and support, including fault recovery, thus, safeguarding high quality and uninterrupted service, at all time. The Centre is continually upgraded with the aim of securing improved and efficient operation.
International end-to-end Service Level Agreements.
International connections on the CytaWorld.Net platform utilize a common telecommunications infrastructure while maintaining the dedicated use and security of a private network. This maintains reliability and quality in a cost effective manner and all these are guaranteed through Service Level Agreements
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